Key IVR announce deployment of Cardstream’s Open Payment Network for global expansion

November 12, 2019

Key IVR announce deployment of Cardstream’s Open Payment Network for global expansion

12 November 2019 – Key IVR, a secure payment solutions provider of automated IVR, Contact Centre Payments and Outbound SMS and Voice services, has today announced the deployment of Cardstream’s Open Payment Network to support its growth and expansion outside the UK.

Having enjoyed over a decade of success, helping 170 merchants and processing over £3 billion annually, Key IVR is now aiming to replicate its success outside of the UK, specifically entering the US market to provide merchants with secure cloud payment solutions.

Cardstream, which was chosen due to the breadth of its service offering, gives Key IVR the freedom to introduce new features quickly and easily, and thereby rapidly establish themselves in new markets. With a single, simple integration, the Cardstream payment platform instantly connects Key IVR to all the payment partners, schemes and processing applications that they require.

Dianne Smith, Head of Partner Relationships at Key IVR, comments: “We went through an extensive process to assess gateway PSP providers and specifically wanted to work with a partner who would not only provide reliability, stability, support and coverage, but also meet our need for cross-merchant tokenisation.  Cardstream’s open payment ecosystem fulfilled all of our criteria and we’re pleased to be working with them as we expand into the US and beyond.”

Key IVR has a diverse portfolio of omnichannel solutions, allowing organisations to process payments over the phone using an automated IVR; on the web; via SMS; or on a mobile app. It aims to improve the payment journey for businesses with smooth, integrated technology that works seamlessly with their existing internal processes and systems.

Adam Sharpe, CEO, Cardstream adds: “Cardstream is focused on opening up the payments infrastructure to give companies the flexibility to operate and grow their businesses freely, as they see fit.  For innovative companies like Key IVR to thrive, it’s important that they’re not encumbered by the closed silo systems imposed by other payment gateways. Our Open Payment Network ensures that everything they need is immediately at their fingertips.”

About Cardstream

Cardstream’s ecosystem comprises an Open Payment Network of Partners, platforms and payment technologies. At the centre of this is the Cardstream Payment Hub, an open, secure and compliant white-label cloud platform that allows businesses to access the Open Payment Network through a simple, single integration. It is designed to put companies in control, so that they have the freedom and choice to deliver their own business strategies unhindered.

About Key IVR

Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. We are proud to have achieved our success through referral and recommendations and have grown substantially over the past 10 years.

Our mission is to provide high-volume automated payment collections through great software and delivering excellent customer service. We aim to be the provider of choice for companies wanting to deliver high-quality payment collection systems to their clients and customers.

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