Creating Universal Possibilities

With a growing Partner base, Cardstream’s Partner Support team require a dedicated Partner Support Co-ordinator to ensure Partner’s and Merchant’s needs are met efficiently and to a high standard. This role will involve assisting multiple Partner accounts, assisting them administration support and able to offer both technical and non technical advice. You will also work closely with our Partner Support Managers who are responsible for the overall Partner relationship.

This is an entry level role with opportunity to progress into other areas of the organisation.

Main Responsibilities:

• Act as a day to day service support contact to multiple Partner accounts
• Handle incoming calls and support tickets with varying requests, consisting of however not limited to:
  • Entering data for Merchant Accounts
  • Trouble shooting transactions on the Gateway
  • Liaising with Acquirers for further clarification of response codes and reason
  • Providing reports and analysis on transactions
  • Assisting with training needs and offering dedicated support in this area
• Resolving key issues and informing respective Partners and Merchants of updates
• Maintain a healthy support ticket queue, escalating issues to Partner Support Managers and Senior Leadership Team when required
• Remain current and knowledgeable on all Cardstream products, software and services

Required

• High Productivity Rates – Must be able to perform swiftly to maintain business SLAs
• Service Orientated – Must consider the service element of support at every touch point acting as the true voice of the customer
• Results Driven – Must have a drive to reach resolution swiftly however accurately
• Communication – Must be able to professionally articulate guidance on trouble shooting where we can offer this via a number of channels such as video call, phone and email
• Team Player – Open internal communication is paramount for not only this role however within the business, as you will be expected to liaise with multiple internal and external parties to reach resolution
• Knowledgeable – The successful candidate could have a keen interest in payments and technology as well as all industry related topics. This isn’t to say that a candidate must require industry knowledge providing they can demonstrate a thirst for knowledge

Desirable

• Previous support on first line and second line technical service desks showing an aptitude for technology
• Previous support in administration roles and data entry
• Previous experience working within Payments or the Financial sector
• Ability to read code of any programming language would be advantageous

• Hybrid working available (minimum of 1 day a week on-site during probationary period).
• Employee Assistance Programme.
• Incremental increases in holiday allowance.
• Private medical insurance (including 50% off gym membership, health and dental cover and smart device discounts) – restrictions apply.
• Monthly team social events.

• You will be a highly accomplished senior developer capable of writing clean, well structured, testable PHP code which is consistently error free.
• You will use your knowledge and experience to make sound decisions on system architecture, frameworks and best practice consistently reviewing our technology stack to ensure we are taking advantage of emerging technologies.
• You will have experience in line management and will be responsible for the organisation, support and mentoring of members of the team. Whilst also scaling and growing the team considering the blend/level of skills required.
• Ability to build/maintain CI/CD pipelines, have excellent practical experience of docker and hands-on devops environment experience.
• You are a highly collaborative person who promotes knowledge sharing throughout the teams.
• You are logical problem solver who can take control of critical support instances putting into place the correct escalation and process to manage and resolve issues as soon as possible
• You can explain complex systems and processes in a manner everyone in the business and external customers can understand.
• You understand the importance of having a broader, higher-level view of the business, with commercial awareness and an appreciation for how technical delivery affects overall business goals.
• Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communications.
• You are comfortable working to tight deadlines and can remain calm under pressure.
• You have Fintech/Payments industry experience

• Hybrid working available (minimum of 1 day a week on-site during probationary period). Must live within a commutable distance of the Taunton office.
• Employee Assistance Programme.
• Incremental increases in holiday allowance.
• Private medical insurance (including 50% off gym membership, health and dental cover and smart device discounts) – restrictions apply.
• Monthly team social events.

We are looking for an enthusiastic, technology-minded PHP Software Engineer to join our Development team. The role involves developing innovative solutions to interesting problems in the payments space across new and existing technologies.

The Software Engineer will be responsible for delivering high-quality code, either independently or as part of a team.

Working largely on developing and maintaining our industry-leading payment gateway, code will primarily be produced in a sandbox, but the role may include engaging with live rollouts. The majority of the work will be backend core PHP development, some front-end web development experience is also necessary as the role will require the construction of User Interfaces for reporting or system management.

The role will require the candidate to take a lead in delivering projects and assisting junior members of the team in their ongoing personal development. As a Software Engineer, the successful candidate will be proficient using Object Orientated PHP to develop complex solutions and provide resolutions to difficult problems.

Given the nature of the industry, security and compliance is key and the ability to adhere to coding standards, project specifications and deadlines will be of paramount importance.

•  Strong object-orientated PHP experience
•  PHP unit testing experience
•  JavaScript and jQuery experience
•  Good MySQL and/or MariaDB experience
•  Version Control with Git
•  Strong web security experience
•  Ability to produce project specification documentation and design applications
•  Ability to teach and assist in the development of junior staff members
•  Ability to work occasional overtime due to the nature of the business

•  Experience with the use and maintenance of a LAMP stack
•  An understanding of PCI:DSS
•  Experience in the development of mobile applications
•  An understanding of symmetric and asymmetric encryption and message signing
•  Experience in using APIs including REST and SOAP interfaces
•  Experience in task management with Jira
•  Advanced HTML / CSS skills and experience building responsive interfaces
•  Bash shell competence
•  Knowledge of Linux and server management

• Hybrid working available (minimum of 1 day a week on-site during probationary period). Must live within a commutable distance of the Taunton office.
• Employee Assistance Programme.
• Incremental increases in holiday allowance.
• Private medical insurance (including 50% off gym membership, health and dental cover and smart device discounts) – restrictions apply.
• Monthly team social events.