Transparency continues to be the backbone of how we operate, both internally and externally. This takes on extra importance among our tech-savvy ecommerce Partners and Merchants who appreciate a high level of detail about how their service is behaving.
Public status pages help build customer trust and showcase the reliability of platforms with historical uptime and performance timeline of the various services that underpin a cloud-based offering.
The main goal of our introducing a new Cardstream status page is to give Partners and Merchants access to the big picture regarding the health of our service and the wider payments ecosystem more generally.
Our new status page provides access to the Cardstream Open Payments Network to see how our various services are performing so if experiencing slow response times, a quick way to verify whether it is a widespread issue or something more localised.
It also provides a historical baseline, so our Partners and Merchants have access to the same data we do. Such a status page also enables Cardstream to better communicate incidents and scheduled maintenances with our partners and merchants.
More to come on this.
Although the new Cardstream status page remains in test for a short while longer, we are targeting a launch of the new status page before the end of November 2020.